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Privacy Policy

This policy explains what data we collect, why we use it, and the choices you have.

Last updated: May 21, 2026

1. Who we are

Lensky ("we", "us") provides eyewear retail services including online catalog browsing, AR virtual try-on, appointment booking, and order fulfilment. This Privacy Policy describes how we handle personal information when you use our website and related services.

Contact: support@lensky.shop

2. Information we collect

We may collect the following categories of information:

  • Account data — name, email, phone number, password (stored in hashed form), and age where provided at registration.
  • Order & prescription data — shipping address, billing details, prescription parameters, and order history.
  • Appointment data — visit type (store or home), preferred date/time, and address or PIN code for serviceability checks.
  • Try-on & device data — camera or uploaded images processed locally or on our servers solely to render virtual try-on; technical logs such as browser type, IP address, and usage events.
  • Communications — messages you send via contact forms, email, or live chat.
  • Cookies & similar technologies — session identifiers and preferences needed for login, cart, and site functionality.

3. How we use your information

We use personal information to:

  • Create and manage your account;
  • Process orders, payments, and deliveries;
  • Schedule and conduct store or home-visit appointments;
  • Provide AR try-on and product recommendations;
  • Verify PIN codes and delivery or home-visit serviceability;
  • Send transactional messages (order status, appointment confirmations);
  • Respond to support requests and improve our Services;
  • Comply with legal obligations and prevent fraud or abuse.

With your consent where required, we may send promotional offers. You can opt out of marketing emails using the unsubscribe link or by contacting support.

4. Legal basis (where applicable)

Depending on your location, we process data based on: performance of a contract (fulfilling your orders), legitimate interests (security, analytics, service improvement), consent (marketing, optional features), and legal obligations.

5. Sharing of information

We do not sell your personal information. We may share data with:

  • Payment processors to complete transactions;
  • Logistics partners for shipping and home visits;
  • Cloud hosting and infrastructure providers under contractual safeguards;
  • Professional advisers or authorities when required by law.

Third-party map or geocoding services (e.g. for PIN validation) may receive location-related queries you submit. Their use of data is governed by their own policies.

6. Data retention

We retain information for as long as your account is active and as needed to fulfil orders, resolve disputes, enforce agreements, and meet legal record-keeping requirements. Try-on images are retained only as long as necessary to provide the feature unless you save them to your account or we state otherwise.

7. Security

We implement reasonable technical and organisational measures to protect your data, including encryption in transit (HTTPS), access controls, and secure password storage. No method of transmission over the internet is 100% secure; please use a strong, unique password.

8. Your rights & choices

Depending on applicable law, you may have the right to:

  • Access, correct, or delete your personal information;
  • Withdraw consent where processing is consent-based;
  • Object to or restrict certain processing;
  • Lodge a complaint with a data protection authority.

To exercise these rights, email support@lensky.shop. We may verify your identity before responding.

9. Children

Our Services are not directed at children under 13. We do not knowingly collect personal information from children under 13 without parental consent. Contact us if you believe we have collected such data in error.

10. International transfers

Your data may be processed in India and, where we use global cloud providers, in other countries with appropriate safeguards as required by law.

11. Third-party links

Our site may link to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing personal information.

12. Changes to this policy

We may update this Privacy Policy periodically. The "Last updated" date at the top reflects the latest revision. Material changes will be posted on this page; continued use after updates constitutes acknowledgement where permitted by law.

Questions? support@lensky.shop